Privacy policy

 

Last updated: 14 May 2026

Welcome to BitBuyBit.

This Privacy Policy explains how SmartSaverMarketplace Ltd trading as BitBuyBit ("BitBuyBit", "we", "our", or "us") collects, uses, stores, and protects your personal information when you use our website, services, applications, and related platforms.

By using BitBuyBit, you agree to the practices described in this Privacy Policy.

 

1. Who We Are

BitBuyBit is operated by:

SmartSaverMarketplace Ltd
Company Number: 17098837
Trading as: BitBuyBit
Website: bitbuybit.co.uk
Email: support@bitbuybit.co.uk

BitBuyBit is a savings-led purchasing platform that allows users to save towards products over time.

 

2. Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

This may include:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Delivery address

  • Payment information

  • Account login details

  • Identity verification information (where required)

  • Customer support communications

  • Waitlist or newsletter signups

 

Information Collected Automatically

When you use our website or services, we may automatically collect:

  • IP address

  • Device information

  • Browser type

  • Operating system

  • Website usage data

  • Cookies and tracking information

  • Log files and analytics data

 

Transaction and Savings Information

We may collect information relating to:

  • Products you save towards

  • Savings balances

  • Deposits and payment history

  • Purchase requests

  • Delivery status

  • Refund activity

 

 

3. How We Use Your Information

We use your information to:

  • Provide and operate the BitBuyBit platform

  • Process deposits, savings activity, and transactions

  • Manage customer accounts

  • Deliver products and services

  • Verify identity and prevent fraud

  • Improve platform functionality and user experience

  • Communicate updates and service notifications

  • Respond to support requests

  • Monitor platform security

  • Comply with legal and regulatory obligations

  • Send marketing communications where permitted

We only process personal data where we have a lawful basis to do so under UK data protection laws.

 

4. Legal Basis for Processing

Under the UK GDPR and Data Protection Act 2018, we rely on the following legal bases:

  • Performance of a contract

  • Legal obligations

  • Legitimate interests

  • Consent (where required)

Legitimate interests may include improving our services, maintaining security, preventing fraud, and understanding how users interact with the platform.

 

5. Payments and Financial Services

BitBuyBit may use third-party payment processors and financial infrastructure providers to securely handle transactions and safeguarding-related services.

These providers may process:

  • Payment card details

  • Bank account information

  • Transaction records

  • Identity verification data

We do not store full payment card details on our own servers.

Third-party providers may include:

  • Stripe

  • Banking partners

  • Safeguarding providers

  • Identity verification providers

  • Fraud prevention services

These providers process data in accordance with their own privacy policies and applicable regulations.

 

6. Cookies and Analytics

We may use cookies and similar technologies to:

  • Keep users signed in

  • Remember preferences

  • Analyse website traffic

  • Improve website performance

  • Measure marketing effectiveness

Users can manage cookie preferences through browser settings.

Some features of the website may not function correctly if cookies are disabled.

 

7. Marketing Communications

We may send:

  • Product updates

  • Service announcements

  • Promotional emails

  • Waitlist updates

  • Newsletters

You can unsubscribe from marketing communications at any time using the unsubscribe link in emails or by contacting us directly.

We will not sell your personal information to third parties.

 

8. Sharing Your Information

We may share information with:

  • Payment processors

  • Banking and safeguarding partners

  • Delivery and logistics providers

  • Cloud hosting providers

  • Analytics providers

  • Fraud prevention and security services

  • Professional advisers

  • Regulators or law enforcement where legally required

We only share information necessary for the operation of our services.

 

9. Data Storage and Security

We take reasonable technical and organisational measures to protect your information.

These measures may include:

  • Encrypted connections (SSL/TLS)

  • Access controls

  • Secure hosting infrastructure

  • Monitoring and fraud detection systems

  • Limited staff access to personal data

However, no internet-based service can be guaranteed completely secure.

 

10. Data Retention

We retain personal data only for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

  • Maintain financial and regulatory records

Retention periods may vary depending on the type of data and applicable legal requirements.

 

11. Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at:

support@bitbuybit.co.uk

 

12. Children’s Privacy

BitBuyBit is not intended for children under the age of 18 without parental or guardian involvement.

We do not knowingly collect personal information from children without appropriate legal basis or consent where required.

 

13. International Transfers

Some third-party providers may process data outside the United Kingdom.

Where international transfers occur, we take appropriate safeguards to ensure personal data remains protected in accordance with applicable data protection laws.

 

14. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of any third-party services they access.

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated revision date.

Continued use of BitBuyBit after changes are published constitutes acceptance of the revised policy.

 

16. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

BitBuyBit / SmartSaverMarketplace Ltd
Email: support@bitbuybit.co.uk
Website: bitbuybit.co.uk

 

Disclaimer

This document is a general template intended for informational purposes only and does not constitute legal advice.

Because BitBuyBit involves payments, savings activity, financial infrastructure, and potential regulatory obligations, you should have this policy reviewed by a qualified UK solicitor or data protection professional before public deployment.